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Frequently Asked Questions

Medicare - Better Access to Mental Health

Private Health Insurance Fund

Third Party Insurance

Private Fees / Self-Funded

After Hours Assistance

Cancellation Policy

  • For Australian clients, Medicare rebates are available for up to 10 sessions each year with a General Practitioner (GP) or Psychiatrist referral and a Mental Health Treatment Plan (MHTP). Medicare rebates are also available for Telehealth consultations.

  • The Medicare rebate for a Clinical Psychologist is $141.85.

  • Further information about Medicare services can be found on the Australian Psychological Society website. Please note, you do not require a GP referral to attend psychology sessions.

  • All sessions incur a gap fee as we do not offer bulk billing

  • You may be eligible for a partial reimbursement for psychology fees through your private health fund. Please contact your health fund directly for further information.

  • ​Please note that you are not able to claim for private health insurance rebates if you are already accessing Medicare rebates for your session.

  • You may be referred to MMC by a third party provider, such as:

  • WorkCover​

  • NDIS

  • Private Insurer

  • You may attend MMC as a private client, which means you do not require a referral. 

  • MMC does not offer crisis or emergency support. Email is monitored intermittently during business hours. Should you require immediate assistance, you may wish to contact the following services.

    • Contact your local GP

    • Call Lifeline on 13 11 14 (24-hour service)

    • Phone Emergency Services on 000 if you need urgent help, police, fire, or ambulance services.

    • Visit your local public emergency department

  • If you need to cancel or reschedule an appointment, please provide a minimum of 48 hours’ notice. Cancellations with less notice may incur the full session fee, as missed appointments are not covered by insurance and will be your responsibility.

CONTACT

Interested in learning more or setting up your first appointment? 

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We would love to hear from you. 

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To book an in-person or telehealth appointment through our online booking system, please click HERE

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  Phone: 0413 020 444​

  Fax: (03) 9970 6448​

  Email: nathan.l.dowling@gmail.com​​

  Richmond, Victoria, 3121​​​

Melbourne MindCare acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live and work and pays respect to Elders past and present. Copyright © 2025 Melbourne MindCare and Nathan Dowling. All rights reserved.

Melbourne MindCare
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